Auditing Profession Act, 2005 (Act No. 26 of 2005)

Policy and Procedures

Language Policy

Annexure
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ANNEXURE

 

LANGUAGE POLICY COMPLAINTS MECHANISM PROCEDURES

 

1. Section 4(2)(f) of the Act provides that in order to enable members of the public to lodge complaints regarding the use of official languages by a national public entity, such entity must provide a complaints mechanism.
2. Any complaint must be in writing and contain the following:
2.1 Full name, address and contact information of the person lodging the complaint.
2.2 Full details of the complaint, with any supporting documentation/information.
3. The complainant can be requested to provide additional information.
4. The CEO will respond in writing within two months of receiving the complaint.
5. Should the complainant be dissatisfied with the CEO’s response, a further complaint may be lodged with the Minister responsible for language matters.