At the point of contracting
| (1) | A licensee and its agents must inform an end-user at the point of sale, or prior to contracting of the following where applicable: |
| (a) | contract terms and conditions; |
| (iii) | administrative fees; |
| (v) | in and out-of-bundle rates; |
| (vii) | the possibility of tariff changes during the contract terms; |
| (viii) | rules for early termination of a contract prior to expiry of the contract term; |
| (ix) | rules for the carryover of voice minutes and data; |
| (xi) | date and period of invoicing; |
| (b) | complaints handling procedure. |
| (2) | A licensee must conduct random checks on points of sale and service outlets to monitor compliance with the requirement to provide information to end-users as contained in subregulation (1). |
[Regulation 4(2) substituted by regulation 3.1 of the End-User and Subscriber Service Charter Amendment Regulations, 2018 (Notice 233 of 2018)]
| (3) | A licensee must report to the Authority on the findings of the random checks, and the report must include the following: |
| (a) | schedule of random checks; |
| (b) | areas where random checks were conducted; |
| (c) | findings from the random checks; and |
| (d) | remedial measures implemented to address non-compliance identified. |
| (4) | Reports in terms of subregulation (3) must be submitted to the Authority in February and in August of every year. |
[Regulation 4(4) inserted by regulation 3.2 of the End-User and Subscriber Service Charter Amendment Regulations, 2018 (Notice 233 of 2018)]
