Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsNumbering Plan Amendment Regulations, 20206A. |
| (1) | Churn rate must be calculated by taking the quantity of mobile numbers that have not perform Revenue Generating Activity and divide this by the quantity of active numbers at the beginning of the defined timeframe. |
[Regulation 6A(1) substituted by section 3(3.1) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (2) | Inactive mobile numbers must be quarantined for a period of one (1) month before being placed into the pool of available numbers. |
[Regulation 6A(2) substituted by section 3(3.1) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (2A) | Licensees must, on request and at a cost, provide a list of numbers that have been placed into quarantine as per sub regulation (2). |
| (3) | If a subscriber has not performed a Revenue Generating Activity on their assigned mobile number for sixty (60) consecutive days, a licensee must notify the subscriber of its intention to deactivate the assigned mobile number. |
[Regulation 6A(3) substituted by section 3(3.1) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (3A) | Sub regulation (3) does not apply to subscribers on a postpaid service plan. |
[Regulation 6A(3A) inserted by section 3(3.2) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (3B) | A licensee must afford a subscriber a grace period of thirty (30) consecutive calendar days to perform a Revenue Generating Activity after having issued a notice in terms of sub regulation. |
[Regulation 6A(3B) inserted by section 3(3.2) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (3C) | The licensee must within the grace period, issue a minimum of two reminders to the subscriber, including on the day prior of the impending deactivation, if the subscriber has not yet initiated a Revenue Generating Activity. |
[Regulation 6A(3C) inserted by section 3(3.2) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (3D) | In the event a subscriber anticipates that their assigned mobile number may be inactive for more than sixty (60) consecutive calendar days or becomes aware that their assigned mobile number is subject to deactivation in terms of sub regulation (3), A licensee must allow a subscriber to apply for an exemption to sub regulation (3) in order to retain the use of the assigned mobile number. |
[Regulation 6A(3D) inserted by section 3(3.2) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (3E) | The exemption in terms of sub regulation (3D) is valid for 183 calendar days from the date of application. |
[Regulation 6A(3E) inserted by section 3(3.2) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (3F) | A licensee must cease the deactivation of a mobile number in terms of sub regulation (3) when a subscriber: |
| (a) | performs a Revenue Generating Activity in terms of sub regulation (3A); or |
| (b) | applies for an exemption in terms of sub regulation (3D). |
[Regulation 6A(3F) inserted by section 3(3.2) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect]
| (4) | [Regulation 6A(4) deleted by section 3(3.3) of the Numbering Plan Fourth Amendment Regulations, 2026, Notice No. 3997, GG54930, dated 1 July 2026 - with immediate effect] |