The head of an institution must—
| (i) | leverages economies of scale to provide for cost effective service; |
| (ii) | ensures the interoperability of its information systems with information systems of other institutions to enhance internal efficiency or service delivery; |
| (iii) | eliminates unnecessary duplication of information and communication technologies in the public administration; and |
| (iv) | ensures security of its information systems; |
| (b) | use information and communication technologies to develop and enhance the delivery of its services in the public administration; |
| (c) | align the use by staff of information and communication technologies to achieve optimal service delivery; and |
| (d) | promote the access to public services through the use of information and communication technologies. |
