The Chairperson of the Board must ensure that—
| (a) | complaints lodged in terms of these regulations are— |
| (i) | properly assessed; and |
| (ii) | efficiently dealt with and disposed of; |
| (b) | complainants are treated with respect and courtesy; |
| (c) | complainants receive, as far as is reasonably practical, assistance to enable them to understand the procedure in relation to complaints lodged; |
| (d) | complainants receive a timely and appropriate response; and |
| (e) | complainants are informed of the outcome of the investigation of their complaints. |
