Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

15. Service care line centre
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(1)A licensee must provide an end-user care service.

 

(2)Calls to service care line centre must be at no cost to an end-user.

 

(3)A licensee must provide help to end-users in as many languages as is practicable.

 

(4)A licensee must ensure accessibility of services by persons with disabilities.

 

(5)A licensee must answer end-user service calls within three (3) minutes.