Regulations > End-User and Subscriber Service Charter Regulations, 2016

(1)	In the event that a licensee fails to provide end-users with service due to circumstances beyond its control for a period more than two (2) hours, a licensee must:

(a)	As soon as it becomes aware of the outage:

(i)	notify the Authority in writing;

(ii)	issue a public notice to affected end-users;

(b)	Indicate timeframes within which end-users should expect the service to be restored; and

(c)	Submit a report to the Authority detailing the event/s that lead to the impossibility of performance, including:

(i)	the cause of the outage;

(ii)	steps taken to minimise a repeat of the outage, if applicable; and

(iii)

steps taken to inform end-users of the outage.

Electronic Communications Act, 2005 (Act No. 36 of 2005)