Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

End-User and Subscriber Service Charter Regulations, 2016

7. Awareness of the Charter and compliance
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A licensee must:

(a)develop an end-user friendly version of the end-user and subscriber service charter in simple language and;
(b)publish an end-user version of the end-user and subscriber service charter on its website and must be available and/or displayed at its service outlets.