Itemised Bill
| (1) | A licensee must provide a detailed itemised bill to its post-paid end-users upon request indicating the following information: |
| (a) | bundled calls (i.e. inclusive voice minutes of an end-user's tariff plan), specifying for each call, "0 cents" for in bundle calls, date, time, duration and recipient number; |
| (b) | calls incurring a charge, specifying for each call, date, time, duration, recipient number and cost; |
| (c) | bundled SMS' (i.e. inclusive SMS' of end-users's tariff plan), specifying for each SMS, "0" cents for in bundle SMS' date, time and recipient number; |
| (d) | SMS' incurring charges, specifying charges applicable, date, time and recipient number; |
| (e) | in-bundle date (i.e. inclusive data of an end-user's tariff plan), must specify for each data session, "0" cents for in bundle data, date, time and, the total data used; |
| (f) | out of bundle data specifying charges applicable date, time and total data used; |
| (g) | any additional charges incurred by the end-user shall be listed in the "detailed itemised bill"; and |
| (h) | applicable billing period with clear start and end dates. |
| (2) | A licensee must create online systems to enable end-users to access and retrieve their electronic statements containing the detail set out in subregulation 8(1). |
| (3) | The detailed itemised bill must be provided at a cost related to the mode of delivery. |
Provision of Pre-Paid Usage Report
| (4) | A licensee must provide a pre-paid end-user with a usage report within 14 days of a request, after the necessary validation to confirm the authenticity of the end-user. The usage report must be sent via e-mail or by post in accordance with the end-user's request. |
| (5) | A licensee must keep billing records for a minimum period of three (3) months, unless a longer time period is prescribed in other applicable legislation. |
| (6) | Charges levied by the licensee, for the provision of a detailed usage report to pre-paid end-users must be limited to cost recovery. |
| (7) | [Regulation 8(7) deleted by regulation 5 of the End-User and Subscriber Service Charter Amendment Regulations, 2018 (Notice 233 of 2018)] |
