[Regulation 8A heading substituted by regulation 4 of the End-User and Subscriber Service Charter Sixth Amendment Regulations, 2025, Notice No. 7027, GG53991, dated 23 January 2026 - effective 23 January 2027]
| (1) | A Licensee must send usage depletion notifications to end-users via SMS, push notification or any other applicable means, when usage reaches 50%, 80% and 100% depletion of each bundle. |
| (2) | At all times, a Licensee must ensure that end-users are provided with the option to: |
| (a) | opt out of or into usage depletion notifications; |
| (b) | buy additional bundles via the USSD platform, push notification, or any other appropriate means; and |
| (c) | opt in to or opt out of out-of-bundle usage charges. |
| (3) | In the event that a service bundle is depleted, and the end-user has not opted in to out-of-bundle charges as per regulation 8A (2)(c) above, a Licensee must not permit any out-of-bundle usage by, or out-of-bundle charges to, the end-user until such time that the end-user purchases a new bundle or opts into out-of-bundle usage and charges. |
| (4) | A Licensee shall apply bundle usage sequentially against unused bundles with the earliest expiry, until such bundles are depleted, and thereafter against the next earliest expiry of any bundle. |
| (5) | A Licensee must, at the end of the validity period of a bundle, roll over any unused bundle or portions thereof at least once, and subject the bundle rolled over to the same terms and conditions applicable to the original bundle, except for bundles that are 7 days or less and excluding uncapped, free and promotional bundles. |
| (6) | The roll-over of bundles must occur without requiring action and without incurring any cost to the end-user, provided that the number remains active. |
| (7) | A Licensee must provide an end-user with an option to transfer bundles or portions thereof to any end-user utilising services of the same Licensee, such transfer must be subject to the same terms and conditions applicable to the original bundle. |
| (8) | The transfer of bundles in terms of sub-regulation (7) must be subject to the following conditions: |
| (a) | not limited to any specific type of service; |
| (b) | not limited to the number of times or volume that the end-user may transfer such bundles; |
| (c) | applies to any SIM card on the same network; |
| (d) | excludes the transfer of uncapped, free or promotional bundles. |
| (9) | The validity period of a bundle must be extended when the end-user is unable to utilise the bundle due to a fault on the part of the Licensee. |
[Regulation 8A of the End-User and Subscriber Service Charter Sixth Amendment Regulations, 2025, Notice No. 7027, GG53991, dated 23 January 2026 - effective 23 January 2027]
