Petroleum Pipelines Act, 2003 (Act No. 60 of 2003)

Notices

Petroleum Pipelines Act: Rules, 2014

Chapter 4 : Complaints, Investigations and Inspections

18. Procedures to be followed in investigations of complaints
Purchase cart Previous page Return to chapter overview Next page

 

(1) On receipt of a complaint, NERSA will immediately assess whether the complaint concerns a matter that NERSA is required to investigate in terms of the Act.

 

(2)If the complaint falls under the investigation jurisdiction of NERSA, a copy of the non-confidential version of the complaint will be provided to the licensee who is the subject of the complaint to respond to the allegations.

 

(3)In the case of self-initiated investigations or inquiries, NERSA will prepare written questions based on the information contained in its investigation or inquiry initiation report and forward them to the relevant licensee with the directive to respond thereto.

 

(4)The licensee must submit a written response to the complaint or written questions, as the case may be, to NERSA within 30 days from the date of receipt of the copy of the non-confidential version of such complaint or written questions in case of a self-initiated investigation or inquiry.

 

(5) In analysing the responses, NERSA may summon a licensee and/or any person believed to be in possession of information relevant to the investigation or inquiry to appear before NERSA to provide evidence.

 

(6) Persons summoned by NERSA in the course of an investigation or inquiry will be reimbursed for all associated and reasonable costs within 30 days of receipt of documentary proof of such costs.

 

(7) NERSA will first issue preliminary findings on its investigation or inquiry and afford the licensee and any other interested or affected parties an opportunity to make further representations in accordance with the relevant consultation process laid down in rule 14 or 15 of these Rules.

 

(8) At the close of the consultation process contemplated in the preceding sub-rule, all further representations received, if any, will be considered and the final findings will be formulated.

 

(9) The final findings will be communicated to the complainant and relevant licensee in writing at the conclusion of the investigation or inquiry.